Products Bought at Amazon.com
Please refer to Amazon Return Policy for all purchases made at Amazon marketplace.
Products Bought at Kapaxen.com
If you are not satisfied with our products for any reason, you may return them for a refund, exchange, or replacement within 30 days from the day of purchase. After the expiration of the 30 day period, you can return the product(s) only for a replacement under our warranty plan if it is still in effect. Please see our Warranty and Guarantee page for more information.
An original receipt is required for all returns and exchanges. Returns with original receipts will be refunded in the original form of payment. Returns with a gift receipt will be refunded in the form of a store credit for the amount indicated on the gift receipt.
Depending on the reason for return, you may be responsible for return shipping. If you are returning a defective product or product that was damaged in transit, we will assume the cost of of the return. In all other cases, you will be responsible for return shipping.
After we receive the unwanted merchandise, we will process the refund. Please note that it may take 3 to 5 business days for the refund to be posted on your bank account.
To initiate a return, please contact our customer service department at info@kapaxen.com. We would be happy to assist you and answer any questions you may have about our products and/or return procedures.
